It's crucial to verify the accuracy of the deposit address before transferring any assets. Users should always confirm that they are sending them to the correct address. This can be easily done by navigating to the “Deposit” section, selecting the desired cryptocurrency, and copying the provided deposit address. This simple step can prevent potential loss of assets.
It's important to note that assets sent to an incorrect deposit address or chain may or may not be recoverable. In such cases, there will be additional fees for the recovery process, depending on its complexity. To optimize this process, Yield App has established a minimum recovery threshold of $500 USD value per asset. By setting this minimum, we aim to prioritize resources effectively and avoid expending significant time and resources on recovering small amounts of lost assets.
Yield App remains committed to providing a secure environment for asset management. The implementation of a minimum recovery amount is a proactive measure to safeguard our users' assets and ensure a good experience on our platform. We encourage all users to follow these guidelines and take the necessary precautions to avoid risks associated with asset transfers. In case of using the wrong deposit address, please contact our support team for guidance on the recovery process.