I am notified that I failed my KYC, what can I do?
You are given three attempts to complete the verification process. In an event that all three attempts are unsuccessful, you will receive an email that states you have failed the KYC process.
To resolve this, please contact our support team to manually assist you in completing the verification for your account. You will be required to provide additional documents.
There is an email notification with " New IP login detected", what should I do?
If this login was not initiated by you, immediately contact our support team who can help to resolve the issue by setting limits to the actions that can be taken on your account.
I no longer have access to my 2FA, can I reset it?
If for any reason you no longer have access to your 2FA, please contact our support team. You will be required to provide supporting documentation in order to unlock your account and reset 2FA.